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What People Are Saying About Us...

"Bob was an awesome instructor and very helpful in every way! He made the class fun and exciting by allowing us to interact through the entire class! I will definitely advise my coworkers to take the refresher course!!"
Sherry K.
"I really don't have any ideas on how to make this class better. Bob is awesome, I've never taken an online course and I was very impressed. Keep it the way it is!!!"
Miranda K.
"Loved Bob!!!! Couldn't have been better. He made learning liquor laws actually fun."
Patty C.
"Keep up the good work, very glad I chose this class."
John L.
"Thanks for everything and making it entertaining!"
Meg M.
"Thanks Bob! I'll definitely recommend your class."
Tim S.
"Thank you for this wonderful educational class! I learned a ton!!!!"
Jennifer C.
"....and as you said in your literature no one fails... That is because of your instruction and the great on-line application."
Floyd B.
"You did a great job!! even my proctor thought you were funny....and informative! ;0)"
Bree R.
"Thanks, Bob. Learned some interesting things!"
Kirk W
"Thanks for making it fun. Appreciate it."
Sarah H.
"Entertaining, yet informative."
jonathan j
"Great job."
Caroline P.
"Surprisingly entertaining."
Nick M
"Thank you for being such an awesome and interactive instructor!"
Sarah H
"Thank you Bob! This was a great class and you kept it fun :)"
Caroline P
"Thank you so much for the class! You were great!"
Katherine G
"Thanks for the ONLINE class, it was a life saver."
Maya M
"Thanks for making this work for our group."
Shelly Z
"Great job. Time went fast. Questions came up."
John S
"Informative, fun, great!"
Teresa D
"Very informative and helpful review prior to test!"
Tammy C
"Great instructor! Thanks!"
Judith N
"The class was great, small, but very upbeat and enjoyable! Rhonda did a fantastic job!"
"Great teacher!"
Isla C
"Instructor did a great job, it was very informative."
"Awesome instructor! I enjoyed what I thought would have been a very boring."
Melissa C
"Much better than I imagined."
Molly D
"This was surprisingly interesting!"
Maria H
"Great job - interesting."
Kamela C
"You do good!"
"Great! Better than my last class!"
Keisha S
"It was great! Loved the instructors enthusiasm."
"You rock!"
Aspen R
"Thanks! You're awesome."
"Great job - good insights."
"Thanks Bob.. it was the best alcohol class ive had! u were a hoot! Great info too..."
Josh S.
"....thanks again Bob! I had fun...surprisingly! :)"
Melissa B.
"This was a very painless process. thanks a lot!"
A'Quila E
"Thanks so much this was a very cool experience for me I'll suggest it!!!"
Kalene O
"Thanks alot. tons of info in little time I dig it."
joshua l
"It was good times."
Robert B
"Thanks that was very educational.....was painless"
lisa f
"That was fast! Thanks again!"
Tyler K
"Great Class!"
Debra B
"This was such a fun class thanks."
Sheri A
"Thank you so much! you were awesome.....wasn't hard to pay attention! lol :)"
Stefanie P
"You kick butt! best class ever."
jennifer k
"Thanks!!! Your class was very entertaining."
kevin B
"Thanks, bob. very informative class!"
Joanna C
"Thank you! Great class!"
Arlee C
"Thanks and it was enjoyable to take your class.."
Nicole Z
"Thank you Bob, very helpful and informative class."
Tuan L
Amanda s
"It was fun."
Matthew B
"Thank you so much!! This was much more enjoyable than I imagined..."
Hannah B
"Good class."
"Thanks for a great class!"
Emily C
"Thank you for the great class!"
Claire H
"Thanx this was a fun class!"
Amanda O
"Thank you - it was fun and very informative. When I was a young woman and waitressed at ars we never even knew about this stuff!"
Anne-Louise S
"Great Class!"
Matthew H
"You're a fun teach Robert!!!!!"
Travis F
"Thanks! I loved the way you run the class."
Melissa S
"Thank you for teaching the class, it was a fun way to learn this stuff!"
Shannon C
"Thanks for being a great teacher."
Jennifer E
"Thank you! Very informative! :)"
Ashley S
"Thanks for all your help I was a very informative class."
Ondine M
"Thank you for your time and your good nature in teaching this course."
Isaac C
"Thanks for being a great teacher!"
Shannon B
"Thanks alot bob it was great. good times good times!"
micah g
"Sam was a great instructor. He kept us entertained, engaged and educated. His expertise in the security realm of the alcohol industry helped to get points across with stories and examples as current as the previous night. I truly enjoyed the class and would recommend it to anyone who wants a break from the computer screen. Thanks, Sam!"
Tara S.
"I thought it was great-covered a lot of topics in a short period of time, and did a good job to make you realize how important serving really is and the responsibility it holds. Also some very good "situations". Thanks!"
Cassie C.
"Lots of great information, very straight-forward, "user-friendly". I'd highly recommend this class and instructor!"
Sabrina S.
"Bob is informative, funny, yet serious, & keeps you engaged the whole time so as to keep you interested."
Mike F.
"Loved how you made the class fun and at the same time very educational."
Pamela W.
"This class was excellent! Convenient and very educational. The instructor was both engaging and funny; which made the time fly by. I now have valuable knowledge that will not only protect myself and the business I work for, but also my customers. I will definitely use this site again in the future!"
Elisha L.
"Bob did a nice job of keeping the class moving along, but also leaving ample openings for interaction and discussion. The course could benefit from updated graphics and examples. I must say, however, the technology worked about as well as I've seen for an interactive class. Well done."
Marlys C.
"Bob was a great instructor, went through the material well while also keeping it fun. There is no doubt in my mind that i got at least a 90% on the test all thanks to Bob. Will definitely recommend this program to any co-workers wanting their servers permit!"
Shane M.
"Great time and learned a lot....keep up the good work!"
Naomi L.
"The class was very thorough, I learned a lot in a short period of time, and the instructor was fun, but serious about the subject. I really appreciated that approach. Love the format too! I'll recommend this class highly to all my co-workers."
Lisa F. July 2011
"Thank you again for today Bob. You are a very effective and entertaining teacher."
Françoise L
"Thank you...great class...very entertaining."
Margaret Y
"Thanks Bob :) Class flew by and it was enjoyable, too."
Kimberly M
"Thanks, Bob! Great class. Thanks for the humor from all."
Monica R
"Bob, thanks for the informative, entertaining, and enjoyable class! You rock buddy."
Brian G
"Best 2hrs I've ever spent in front of a PC :P Thanks again!"
Kendra K
"It's like magic! Thank you for all of your help, Bob! And your quick replies back to my email and texts."
Molly B
"Thanks. I enjoyed your class very much. Learned many info about alcohol and law."
"Thank you! You made this fun! Thanks!"
"A lot better than I expected, I was expecting it to be a lot more boring!"
Liz S
Rayleen at the Egyptian Club
"Great class, great instructor."
Deidra H
"Good effort."
"Excellent info."
"Great job - very interesting."
Dave J
"Wasn't as bad as school."
"Thank you very much!"
"Thanks for making it short and sweet."
"Was not an eye gouging experience like everyone said it would be."
"Surprisingly not boring!"
"Good instructor"
Jeff M
"I liked the class!"
Alan H
"I enjoyed the instructors upbeat personality and coverage of the material."
"Enjoyed it, thought I was going to be bored."
Sean M
"Definitely more up beat than the first one I attended."
Kaisa W
"Robert was great! A great Man!"
Demian B (Thanks Demian)
"Very good pace of class"
Donna R
"Thank you! It was a pleasure!"
Tobie K
"Bob was great. Made the class much more enjoyable than I had been told about."
Scarlett W
"You should do sports radio."
Lee C
"This was wayy more enjoyable than it could have been thanks."
Mackenzie R
"Time went faster than I expected."
Monique M
"Thanks for all of your help. This really was an enjoyable class. :D"
Mackenzie R
"Thank you i enjoyed your class a lot!"
Kayla R
"Your class was fun. Lot better than sitting in a classroom for 6 hours."
Marian B
"Hey thanks a lot it was way better than I thought it was going to be...thank you much for your time Bob."
wilmer s
"Thank You! Your class was way better than the one I went to before! :)"
Lindsay C
"Thanks for all the helpful insight!"
Andrew S
"Thanks bob it was a great class!"
Juan C
"Enjoyed your class!."
Janell k
"Thanks bob :) learned a lot tonight."
Nichole L
"Thanks bob for keeping it simple for us country folks. :)."
Keith H
"You have been great you made it tons of fun!!!"
"Thank you it was a great great experience!!!!! "
Misty B
"Thanks for your help and for being so lively tonight."
Christina B
"You were a great teacher, thanks Bob!"
Katie H
"Thank you again. It was a fun and interesting."
Anthony T
"Thank you for helping me. :)"
Ilea O
"Thank you! Very informative! :)"
Ashley S
"Thank you... i enjoyed the class!!! it was fun! :)"
kaylee d
"Thank you. You were a lot of fun!"
Cynthia C
"Thanks so and educational class!"
Christopher H
"Thank you very much....this was very enjoyable I appreciate you making this available for people."
Lori K
"Thanks again, you made the class very entertaining while informative."
Jana W
"Thank you very much very informative and entertaining."
Lori K
  • Resources
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The way alcohol enters the bloodstream. Alcohol is absorbed into the blood through the stomach and small intestine.


Physical dependence upon a drug, characterized by withdrawal symptoms in the absence of the drug.


1) A liquid or solid containing more than one-half of one percent alcohol by volume capable of being consumed by a human being. [See ORS 471.001(1)].
2) A toxic drug; a depressant that slows activity in the central nervous system, resulting in impaired mental and physical performance.


An addiction to alcohol. A chronic, progressive, treatable disease characterized by a person's inability to control or stop drinking alcohol. “Denial” that alcohol interferes with a person’s physical, psychological or social problems is common.

Alternative ID:

Identification that does not stand alone; is always
1) a descriptive piece, which must include the person’s name, address, date of birth, physical description or photo, and signature;
2) a supportive piece which further proves the person’s identity; and
3) an appropriately completed OLCC statement of age card.


Blood Alcohol Content. The amount of alcohol in the blood, determined by the percentage of alcohol in relation to other blood components. For example, .08% BAC means there are eight parts of alcohol per 10,000 parts of blood. (Also Breath Alcohol Content. Many law enforcement agencies use breath tests to determine a person's alcohol content.)


Having 5 or more drinks at one sitting.


A period of amnesia or loss of memory while intoxicated.

Central nervous system (CNS):

The brain and the spinal cord, which collect, process and transmit information.


An alcoholic beverage made from the fermentation of the juice of apples or pears that contains not more than 10 percent of alcohol by volume. [See ORS 471.001(10).]

Delirium Tremens (DTs):

A violent mental disturbance, characterized by confusion, disordered speech, and hallucinations, with tremors that is induced by withdrawal from excessive and prolonged use of alcohol.


The physical or psychological need for a drug, resulting from continuous use characterized by physical or mental withdrawal in the absence of the drug.


A chemical that slows down the processes of the central nervous system.

Designated driver:

A person chosen to be the driver for others who are consuming alcohol. A designated driver does not drink alcohol to ensure that everyone in the group gets home safely.


The act of removing a poison or toxin, such as alcohol, and its effect from the body. The liver is the human body’s detoxification organ.


Determine an illness from the signs and symptoms a patient exhibits.

Distilled spirits:

Alcoholic beverages made by distilling the product of fermented grains, fruits, and vegetables. Alcohol content is 40 to 50% or 80 to 100 proof. Commonly called "hard liquor."

Drink equivalency:

There is the same amount of ethyl alcohol in a 12 ounce bottle of beer, a 5 ounce glass of wine, and 1-1/2 ounces of 80 proof equivalent.


A chemical substance that produces a physical, mental, emotional, or behavioral change in the user.


Driving Under the Influence of Intoxicants. In Oregon, the legal standard for DUII is a BAC of .08%. In other words, a person is presumed guilty of DUII if their BAC is .08% or greater. DUII includes being under the influence of alcohol and/or other drugs.

Ethyl alcohol:

The alcohol in beverages. The only alcohol that can be consumed without causing severe immediate physical damage.

Good faith effort:

Placing your hand on the drink and trying to remove it. If touching the drink may cause a disturbance, then good faith effort means making a verbal request for the drink.

Hospitality industry:

Restaurants, hotels, and other businesses that provide food, lodging, and other services.

House duty or house policy:

Rules that the owners or managers of a business set for their employees that are equal to or stricter than legal duties.


A decrease in physical and mental abilities.

Implied consent law:

Says that anyone who drives on Oregon’s roads has given their consent to submit to a BAC test upon request of the police. If the person refuses the test, they automatically lose driving privileges for a minimum period of one year. In some instances, a blood or urine test may be requested:
1) if a person is involved in a vehicle or property accident, the hospital may draw blood, or
(2) if the BAC is low and the person is showing impaired signs, urine may be requested.

Incident log:

A daily record of any events occurring in an establishment kept by the licensed premises.


The alcohol server's legal and professional responsibility to control and limit the customer's consumption of alcohol to prevent:
drinking to intoxication, or visibly intoxicated persons from continuing to consume alcohol, or minors from drinking alcohol, or intoxicated persons from driving.


The condition of physical and mental impairment resulting from consumption of alcohol or other drugs, legal or illegal.


Anything that produces intoxication, including but not limited to alcohol and other legal drugs, illegal drugs, and household chemicals.

Legal duty:

A duty the law requires a person to perform.




A person or entity granted the privilege of selling alcoholic beverages.

Liquor license:

The official approval of the OLCC for a person or entity to manufacture, distribute, take orders for, and sell sprits, wines, beer, and other alcoholic liquors.


The organ in the human body that detoxifies alcohol.

Malt beverage:

An alcoholic beverage made by the fermentation of grain with an alcohol content up to 14%. Includes beer, ale, porter, stout, etc. [See ORS 471.001(6)].


The chemical process of breaking down a substance, such as alcohol, in the body.

Minimum food service:

A requirement that Full On-Premises Sales licenses have food available at all times when alcohol is served. The specific requirements depend on the type of operation. For commercial establishments open to the general public, the requirement is 5 different substantial items (such as sandwiches, pizza, soup, or sausages) available any time regular meals are not served. See page 97.


In Oregon, any person younger than 21 years of age.


The process by which the body burns alcohol for elimination. The liver oxidizes 90% of alcohol, at a rate equal to about one average drink per hour.


An alcohol server approved by the Oregon Liquor Control Commission. Any person employed by a licensee who participates in the mixing, selling, or service of alcoholic liquor for consumption on the premises. (A permittee applicant is a person who has completed a service permit application and immediately transmits the application and fee to the Oregon Liquor Control Commission at the end of the first day worked).


An establishment’s building and grounds, including parking lots.

Problem drinker:

A person who uses alcohol to the extent that it causes problems such as a DUII, marital/relationship problems, difficulty on the job, or other negative consequences. A person may or may not be physically dependent/addicted to alcohol.

Professional duty:

Duties a server chooses to perform because he or she wants to do more than legal duties to protect customers, himself or herself, and society in general.


The alcohol content of a distilled liquor. Equal to 2 times the percentage of alcohol. For example, 100 proof equals 50% alcohol content.


A business certified by the OLCC to offer, or provide, alcohol server education classes.

Responsible alcohol service:

The legal and professional responsibility of alcohol servers to consistently take care that customers do not drink to intoxication, allow minors in possession of alcohol, intoxicated customers are not served and do not drive.

Statement of age card:

Also known as the S-146 form. The form must be completed each time a patron is served who looks 26 years old or younger and does not have stand-alone ID. The customer must present one piece of descriptive ID and one piece of supportive ID in order to be served alcohol.


Chemicals that speed up the processes of the central nervous system. Sometimes called “uppers.”

Third party liability:

A law that allows a victim to sue a server or licensee or a social host for damages and injuries resulting from the actions of a customer. In Oregon, third party liability applies when the server or licensee violates the law by serving a minor or a visibly intoxicated person. The first party is the licensee/server, the second party is the customer, and third party is the victim.


The condition when a drug user requires increasingly larger amounts of the drug to produce the same effect. A change in the system of the user, developing with prolonged or increased use of a drug. (Remember, alcohol is a drug.)


Poisonous; causing death, harm, or impairment.


Depressant drugs that slow down the central nervous system. Also known as “downers.” Used in combination with alcohol, the depressant effects of both drugs are intensified, sometimes resulting in coma or death.

Visible intoxication:

Intoxication others can observe. The standard used by alcohol servers to determine if a customer is intoxicated.


An alcoholic beverage made from grape or fruit juices. The alcohol content is more than one half of one percent by volume and not more than 21% of alcohol by volume. [See ORS 471.001(10).]


The physical effects of the absence of a drug, such as alcohol, to which an individual is addicted. Symptoms include vomiting, tremors, sweating, insomnia, and convulsions.

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